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Refund Policy

At AddonsForCode.com, we strive to provide high-quality add-ons, translations, themes, and enhancements for scripts and applications. We understand that, in some cases, customers may request a refund. This Refund Policy outlines the circumstances under which a refund may be issued, as well as the process for requesting one.

1. Refund Eligibility

1.1. Refunds will only be granted under the following conditions:

Duplicate Charges: If you are charged more than once for the same product due to an error or technical issue.
File Issues: If the product is significantly different from the description or is found to be defective (e.g., broken functionality, incompatible with the intended environment, etc.).
Non-Delivery of Product: If you do not receive the product after payment has been processed, despite following the platform's instructions.

1.2. Refunds are not available once a file has been downloaded unless it meets the above criteria.

2. How to Request a Refund

2.1. To request a refund, please contact our support team at support@addonsforcode.com within 7 days of purchase. You will need to provide the following information:

Your order number (available in your account),
A detailed explanation of why you are requesting a refund,
Proof of any issues you encountered with the product (e.g., screenshots, error messages, or other relevant documentation).

2.2. Our support team will review your request and get back to you within 3 business days.

3. Non-Refundable Products

3.1. The following products are not eligible for refunds:

Files that have been downloaded (unless there is a clear issue with the product as described in Section 1.1),
Customized products or add-ons that are specifically made to suit your needs,
Subscription-based or recurring payments unless explicitly stated in the product description or agreed upon by the seller.

4. Refund Process

4.1. If your refund request is approved, we will initiate the refund process through the same payment method used for the purchase. Refunds typically take 3–5 business days to be processed, depending on the payment method (e.g., credit card, PayPal, or cryptocurrency).

4.2. For PayPal payments, refunds will be issued to the original PayPal account used for the purchase. For Stripe payments, refunds will be issued back to the credit or debit card used for the transaction.

5. Disputes and Chargebacks

5.1. If a chargeback or dispute is filed with your payment provider (e.g., PayPal, Stripe), we reserve the right to suspend or terminate your account while the dispute is investigated.

5.2. Filing chargebacks without prior communication or resolution with our support team may lead to permanent account suspension and possible legal action, depending on the situation.

6. Changes to This Policy

6.1. AddonsForCode.com reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Effective Date."

6.2. We encourage users to review this Refund Policy periodically to stay informed of any changes.